Contact
The address for anything to do with this site is [email protected]. One person reads it. There is no form, no ticket system and no Discord — email is the only channel, and it is enough.
Good emails
Corrections. The most valuable email. Include the page address, the sentence that is wrong, and the official source that contradicts it. Store pages and ArenaNet announcements are the sources that count; a screenshot of a store page in another region is a valid correction for a regional price claim.
Missing questions. Deciding whether to buy Afterlife and not finding the answer here, say what you are trying to work out. Pages get added when a question turns up more than once.
Takedown requests. If you hold rights to something on this site and want it removed, say which file and why. Official promotional imagery is used with attribution, and anything that should not be here will be removed.
The wrong inbox
Support requests for the game. This site is not ArenaNet and cannot fix an account, a purchase, a crash or a missing costume. For those, use ArenaNet's support at help.guildwars.com or the Steam community hub for the base game.
Account details. Never send a password, a serial key, an order number or payment information. Nothing on this site needs it, and email is not a secure channel.
Bug reports for the DLC. The same applies: report them to ArenaNet, not to a fan site.
| Topic | Where it goes |
|---|---|
| A fact on this site is wrong | [email protected] |
| A page is missing a question you have | [email protected] |
| Rights or takedown request | [email protected] |
| Game support, purchases, refunds | ArenaNet support, help.guildwars.com |
| Game bugs and feedback | Steam community hub or in-game support |
Common questions already answered
Most emails are about one of these. The link goes straight to the page.
| Question | Page |
|---|---|
| How much is it, and when does the price go up? | Price and pre-purchase |
| Do I need to own Guild Wars Reforged? | Reforged primer |
| Where is my Vestments of the Order costume? | Vestments of the Order |
| Does it run on my machine? | System requirements |
| Can I play on a phone? | Steam Deck and mobile |
| Is it worth buying before launch? | Is it worth it |
Response time
Usually within a few days. Corrections that come with a source are handled first, because they are quick to verify and quick to apply. Questions that need reporting from the game itself may wait until there is something citable.
If you email about a page and the checked date on it is newer than your email, the fix may already be live. Every page carries the date it was last verified, at the bottom.
Before you write
Two checks save a round trip.
First, look at the page's checked date and the source line at the bottom. If the claim is dated and sourced, the disagreement is usually with the source rather than the page — and that is worth saying in the email.
Second, check whether the answer is one of the twelve in the FAQ. Price, date, platforms, languages, base-game requirement and the costume redemption steps are all there.
Checked 2026-11-05.
Next in the dossier
- Price and pre-purchase — The 20% discount and the real total with Reforged.
- Vestments of the Order — What the bonus is, and the NPC step people miss.
- Guild Wars Reforged primer — Three campaigns, ten professions, $19.99.